Thornley & Lumb Company Philosophy
The success of our M&E consultancy business is based on flexibility, teamwork and professionalism.
We are a mid sized mechanical and electrical engineering consultancy, specialising in contracts up to £7.5m M&E value. Our staff of 18 people includes 13 engineers. This establishment enables us to keep strict control of our overhead costs, representing excellent value for money to our clients. It also ensures that we are able to combine the precise skills sets required for the optimal performance of each consultancy assignment.
Our management style is open, emphasising teamwork, operational flexibility and pooled contributions, focused on providing the ideal solutions to our clients.
We have a very hands-on approach to design, with directors actively involved in every consultancy project. We operate a short reporting structure, with individual engineers given considerable scope for initiative. Our engineers come from both design and contracting backgrounds resulting in practical engineering solutions which complement our design skills.
Through our QA Procedure and Post Completion Survey we monitor closely the quality of the consultancy service provided to our clients. We set out to develop a clear and in depth understanding of our clients’ business and allocate appropriate resources to ensure that our service level is maintained and where possible enhanced. We embrace new technologies and we actively promote developments in areas such as Sustainable & Renewable Energy whilst encompassing Building Regulation requirements and changes.
Most of our building services consultancy work comes to us through a combination of repeat business and referral and we owe our strong position in the hotel & leisure sectors to this process. We strive to ensure that every client will return to us when they have experienced the quality of our designs and client service level provided.